Is your ceiling fan giving you trouble?  Try these troubleshooting tips and tricks!!!

Fan Is Noisy

New fans tend to need a “breaking in” period. Please allow for a 24-hour period for the noises associated with new fans to disappear.

If the fan uses a remote, the receiver could be what is making the noise. Try to fix this by bypassing the receiver and wiring the fan in directly or direct wiring the fan to see if that eliminates the noise. If this does solve the problem, the receiver many need to be replaced. IF that doesn’t solver the problem you may have a problem with your capacitor.

  • Make sure you installed your fan securely.
  • Make sure all motor housing screws are tightened
  • Make sure the screws that attach the fan blade bracket to the motor hub is tight.
  • If you are using the ceiling fan light kit, ensure the screws securing the glassware are tight. Check that the light bulbs are also secure.
  • Make sure the wire nut connections are not rattling against each other or against the interior wall of the switch housing.
  • Make sure your outlet box in the ceiling is secure and ensure that rubber isolator pads were used between the mounting plate and outlet box.

My Fan Won’t Start

  • Check Power – check your home’s main power source the branch circuit fuses or breakers and make sure they are working properly and on.
  • Check Wire Connections – Turn of the power supply and check the house supply wire connections to the fan and switch wire connections in the switch housing to ensure they are connected.
  • Check the Remotes Batteries – If you have a remote, check that the batteries in the remote is working.
  • Check the Remote Range – Ensure you are in the normal remote control range of 10-20 feet.
  • Check the Dip Switch Settings – If you have a remote, turn off the power supply and then check the dip switch settings on your receiver and remote. They must be set to the same frequency.)

To set the code on the remote:

  • Remove the battery cover by pressing firmly on the arrow and sliding the cover off.
  • Slide the code switches to your choice of either up or down (the factory setting is up).

To set the code on the receiver:

  • Slide the code switches to the same position as set on your remote control.
  • Try direct wiring your fan: If your dip switches on the remote match your receiver and your remote lights up properly, the receiver may need to be replaced. You can try bypassing the receiver and direct wiring your fan to see if the fan works. If it does, then the receiver may need to be replaced.

My Fan Wobbles

Ceiling fan blades are grouped together by weight. However, natural woods vary in density, which will cause the fan to wobble even if the blades are weight matched. The following tips should correct most fan wobbeling.

  • Make sure that the screws in the junction box, on the down rod, on the blades and blade brackets are secure.
  • Make sure the hanger ball has been “seated” into the groove slot of the hanger bracket
  • Check your fan blades levels. When blade levels are unequal fan wobbling occurs. Check the levels by measuring the distance between the ceiling and the tip of the blades.  Measure from a point on the center of each blade to the point on the ceiling. Then, rotate the fan until the next blade is positioned for measurement. Repeat this for each blade. Any measurement deviation should be within 1/8″. If the deviation is greater than 1/8”, please check the installation of the blades to the brackets and brackets to the motor housing to ensure all connections are secure. Run the fan for ten minutes.
  • Try a balancing kit.

My Fan Remote Doesn’t Work

  • If the light on the remote is not on, try replacing the batteries in the remote.
  • Check the Dip Switches by turning off your power supply and check the dip switch settings on your remote and receiver because they must be set to the same frequency.

To set the code on the remote:

  • Remove the battery cover by pressing firmly on the arrow and sliding the cover off.
  • Slide the code switches to your choice of either up or down (the factory setting is up).

To set the code on the receiver:

  • Slide the code switches to the same position as set on your remote control.
  • Try direct wiring your fan: If your dip switches on the remote match your receiver and your remote lights up properly, the receiver may need to be replaced. You can try bypassing the receiver and direct wiring your fan to see if the fan works. If it does, then the receiver may need to be replaced.

Fan Does Not Blow Air

  • Make sure you installed the blades in the right direction.
  • The distance from the fan to the floor needs should be no more than 9 feet for enough air flow through the blades. Purchase a down rod that will lower the fan to the appropriate height.
  • Make sure your fan is spinning in the right direction for the season.

Motor Does Not Run

Test to see if the light works or the blades moves. Then contact Hampton Bay Fans Customer Service.

Fan Is Not Hanging Strait Down

The down rod needs to be securely installed inside the mounting bracket. It should not shake while it’s turning.

Bulb Is Too Large for Light Kit

Make sure you are using the bulbs recommended in the user manual.

Fan is Smoking

Turn off your ceiling fan, and contact your ceiling fan’s Customer Service.

Hope this information has helped you! We strive to keep you cool here at Ceiling Fan Mart.